Teleworking Technology Support

Frequently asked questions for technology support while teleworking.

Click on the link below the question to access the instruction page.

KSU Phone and Voice Mail

Click here to view office phone forwarding instructions.

Click here to view voicemail instructions.

Virtual Private Network (VPN)

  • Click here to view instructions for connecting to VPN on Windows.
  • Click here to view instructions for connecting to VPN on Mac.

REmote Desktop Access

Click here to view remote desktop access instructions.

Virtual Meetings

How do I conduct a virtual meeting ?

  • Zoom provides a free online platform to share your screen, chat, or give a presentation (PowerPoint).
  • Meetings with three or more participants are currently limited to 40-minutes. (Unlimited time for 1 to 1 meetings)
  • Sign up for the free Zoom account here using your KSU email.
  • Learn how to set up or join a meeting by following the video tutorials here.
  • Click here to learn how to schedule a secure Zoom meeting.
  • KSU also has Microsoft Skype for Business and Microsoft Teams available with unlimited time frames.
  • For more information about Microsoft Skype for Business, click here.
  • For more information about Microsoft Teams, click here.
  • BlackBoard Collaborate is available for virtual meetings hosted through BlackBoard.
  • Please contact Dr. Michael Dailey at (502) 597-6238 or for more information.

Phone Conferencing

  • If KSU staff and faculty need to host a phone conference, please contact or call (502) 597-7000.
  • Create a phone conference by dialing (502) 597-7009 off-campus or 7009 on-campus.
    • Moderators will enter the moderator access code followed by #
    • Participants will enter the participant access code followed by #
  • Support for phone conferencing is available by contacting or by calling (502) 597-7000.


Instructions for Faculty, click here. Instructions for Staff, click here.

Reset Password

  • To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.
  • After enrolling, to reset your password, click here.

For detailed instructions on enrolling in Self-Service Password Reset and resetting your password, click here.

Store Files in the Cloud

KSU provides cloud storage in Office 365.  For more information, click here.

Internet Access

Self-Paced Microsoft Office Training

For self-paced training on Microsoft Office Products please click the below link:

Technology Support

We will be updating this page with new questions and answers, so check back often.

This page is current as of 10/8/2020.