General Information Technology Frequently Asked Questions

KSU encourages all current student, faculty and staff to sign up for the KSU Alert system.

  • Sign up for the KSU alert.
  • If you are unable to sign up, you may contact the IT Help Desk online at www.kysu.edu/helpdesk (on campus only), through email at helpdesk@kysu.edu (24×7, response within 1 business day) or by calling (502) 597-7000 (8:00 am – 4:30 pm M-F). Provide the Help Desk with your name, phone number and cell phone provider (AT&T, Verizon, etc.). We will be glad to assist you.

Choose send to OneNote, this will allow your document to be saved to OneNote, save your document and print from another computer.

Yes. Your e-mail account will remain active until you are no longer an active student (e.g. you graduate, or move to another school).

Consequences of inappropriate use of student email may include, but are not limited to:

  • loss of computer privileges, and
  • school suspension.
The use of school provided email, as any other computer service provided by the school, is subject to the guidelines set by Information Technology. Take time to review these Computer Usage Policies to understand what is appropriate.

Your school email address is in the form: [firstname].[lastname]@kysu.edu  For example, if your name is John Smith and your email address would be John.Smith@kysu.edu.

Yes. View New Student Information for detailed instructions on how to set up KSU email on your device.
Contact Information Technology through the IT Help Desk by submitting a service request at www.kysu.edu/helpdesk (on-campus only), call the IT Help Desk at (502) 597-7000 (extension 7000 on campus) or send an email to helpdesk@kysu.edu.
There are a number of computer labs available to students on campus, but many students find it helpful to bring their computers. In the residence halls, the Internet is accessible by wireless or hard wire connection.

The IT Help Desk does not  support personal computers/laptops, cell phones or other technical devices.

The IT Help Desk will provide assistance in connecting your personal device to the Internet.

According to the Information Technology Appropriate Usage Policy, “excessive use of information technology resources, including but not limited to campus network, server capacity, Internet, Intranet, and email, is not permitted. If any one computer or person causes a disruption to the network or servers, then Information Technology Services may disable the network connection to that single computer or the person’s network account so the rest of the campus can continue normal data services. Once the problem has been resolved, the computer connection to the network or person’s account can be restored.”
  • Click here for instructions on enrolling in the password recovery tool to reset your own password.

No. There are many hackers and spammers trying to get your username and password in order to acquire information. If you receive an email asking for this information, DO NOT give this information out.

Note:  Information Technology at KSU will NEVER request passwords or other personal information via. Messages requesting such information are fraudulent and should be deleted.

The IT Help Desk will evaluate every request that is initiated. The priority is assigned to a request depending upon:

  • Critical business systems
  • The Impact on the university: size, scope and complexity of the Incident
  • The Urgency to the university: time within which resolution is required

A lower priority will be assigned if a workaround exists.

KSU owned off-site equipment must be brought into the office for technical assistance.

The KSU HelpDesk is for faculty, staff & students who may require assistance.

In order to provide timely and reliable service, the point of contact for all technical assistance is the IT Help Desk. To request help, fill out a helpdesk ticket (on-campus) at www.kysu.edu/helpdesk, call the Help Desk at (502) 587-7000 (7000 on-campus) or send an email to helpdesk@kysu.edu.