To Our Customers
- You are the focus of all Department of Facility Services activities. Your classes,
courses, programs and services are the reason the Kentucky State University exists.
Our mission is to keep you safe, support your efforts and contribute to your successes.
- We will provide you with high quality products and services, promptly, courteously
and professionally, at the lowest possible cost.
- We will minimize disruptions, discomforts and inconveniences. Our goal is to get the
job done right the first time.
- We will communicate with you and keep you apprised of the status of your work requests.
- We will prioritize our work based on severity of need (i.e. emergency, severe condition,
preventive maintenance, routine maintenance, minor improvements and major improvements)
- We will continually look for ways to make our operations more productive and efficient.
- We recognize the restrictions inherent in a public HBCU. We will work with Kentucky
State University administrators to overcome all obstacles to continuous operational
- We will improve the University by continuously applying energy savings measures to
To Our Employees
- You are our most valuable resource. We cannot accomplish the mission without you.
- We will continue to encourage and support you in making safety the Number 1 priority.
- We will provide you with tools, equipment and personal protective equipment you need
to excel in you job. We will give you thorough and appropriate training on the tasks
you need to perform. Your supervisor will provide oversight, guidance and encouragement.
We will recognize outstanding service to Kentucky State University.
- We value your experience, knowledge and insight. We appreciate your suggestions and
encourage your involvement in improving our products, services and operations.
- We believe that leadership, education, encouragement, communication and incentives
improve employee morale and performance.
- We believe that self-motivation and teamwork increases employee morale and work performance.
- We will support you in your efforts to seek self-improvement and educational opportunities
that will enhance your morale and work skills.
- To improve your morale and performance, we will provide you with fair and honest feedback.
- We encourage you to take advantage of services/programs that maintain/improve your
health and welfare.
- We encourage you to improve the University by continuously applying energy savings
measures in your day-to-day operations
To the Kentucky State University Board of Regents, Alumni and the Citizens of the
Commonwealth of Kentucky
- We recognize that our operations are dependent on funding approved by the Board of
- We will conduct operations in the most cost-effective manner possible, while maintaining
high-quality services and products.
- We will improve the University by continuously applying energy savings measures.
- We will continuously improve the services we provide.