KSU Online - Technology FAQ

Frequently asked questions for technology support while online learning.

Man onlin in a class or conference

Click on the links to access instruction pages.


  • Instructions for Students, click here.
  • Instructions for Faculty, click here.

Reset Password

To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.

After enrolling, to reset your password, click here.

Store Files in the Cloud

KSU provides cloud storage in Office 365.  For more information, click here.

Internet Access

Self-Paced Microsoft Office Training

For self-paced training on Microsoft Office Products please click the below link:


Best Practices for securing your Zoom meeting

Zoom has addressed security vulnerabilities in their latest blog post. Click here to learn how to properly secure your virtual meetings.

Technology Support