KSU Online - Technology FAQ

Frequently asked questions for technology support while online learning.

Click on the links to access instruction pages.


How do I connect to WIRED?

Instructions for Students, click here.

Instructions for Faculty, click here.

  • Reset Password

How can I reset my password myself?

To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to enroll.

After enrolling, to reset your password, click here.

  • Store Files in the Cloud

How do I store my files in the cloud?

KSU provides cloud storage in Office 365.  For more information, click here.

  • Internet Access

I do not have internet access. How may I obtain internet access?

Many companies are providing free or reduced fees during this global pandemic:

Are there any Microsoft Tutorials Available?

For self-paced training on Microsoft Office Products please click the below link:


  • Best Practices for securing your Zoom meeting.

How can I secure my zoom meeting?

Zoom has addressed security vulnerabilities in their latest blog post. Click here to learn how to properly secure your virtual meetings.

  • Technology Support

How do I contact Blackboard support?
Phone: 1 (877) 200-1841 website: kysu.edusupportcenter.com

How do I contact IT support?
Phone: (502) 597-7000 email: Helpdesk@kysu.edu