Not all Sphericall Desktop features are enabled on all phones. The Help Desk can provide details about for your particular phone. For technical support, questions, or service requests, call the helpdesk at 597-7000. To place the service request yourself, click: Submit Service Request
We welcome you as a new user of the Sphericall Desktop. As a Sphericall Desktop phone user, you must learn a few basics to get started.
If you follow each of the steps, you can answer, transfer, place, receive, or conference calls with the Sphericall Desktop.
If a call comes to your phone from within your organization's Sphere system, you will hear two short rings. If a call comes to your phone from outside your organization's Sphere system, you will hear one long ring. Caller ID
If your Sphere system has caller ID enabled, the caller's information will appear on your display phone. If the caller does not have caller ID, no information will be displayed. If your Sphere system has not been enabled for external caller ID, you will only receive caller ID information on internal calls. Call Waiting
If your telephone set has been enabled for call waiting, a tone will sound in your handset when another call is coming in while you are on the current call. Press FLASH/Hold on your telephone to access the second call. Note
:The terms FLASH and Hold can be interchangeable, depending on the model of phone you are using. Message Waiting
If your telephone is equipped with a message waiting light and the system administrator has enabled this feature, the light flashes when a message is waiting in your voice mailbox. A stutter dial tone may also sound to indicate you have a message (when you pick up the handset).
To place an external call
1. Pick up the handset.
2. Dial the outside service number ("9").
To place an internal call
1. Pick up the handset.
2. Dial the extension, example "6000".
To answer a call
from the telephone:
The phone associated with the Sphericall Desktop operates just like any other phone: if it rings, pick up the handset and answer it!
The Sphericall Desktop supports distinctive ringing, caller ID, and call waiting.
To place a call on hold
1. Press FLASH/Hold on the telephone to place the call on hold.
2. Press FLASH/Hold on the telephone again to retrieve the call from hold.
Note - A caller will not hear hold music if you press the gray hold button. You must select "Flash" or "Hold" from the telephone's display for hold music to play.
3. Callers can also be placed on hold using the Sphericall Desktop application. See the Sphericall Manual
for additional features.