The IT Help Desk is the central point of contact to request services from Information Technology.
(on campus only)
(24X7, response within 1 business day)
(8:00 am - 4:30 pm M-F)
The IT Help Desk will evaluate every request that is initiated.
The priority is assigned to a request depending upon:
- Critical business systems
- The Impact on the university: size, scope and complexity of the Incident
- The Urgency to the university: time within which resolution is required
A lower priority will be assigned if a workaround exists.